ROI on Reducing Attrition
ROI on Reducing Attrition
Impact of attrition reduction on net operating revenue (NOR)
Compact workspace
Fast scenario comparison view
Model Inputs
Focused baseline assumptions.
Scenario
Attrition Rate Adjustment
6.00% to 5.10%
-90 bpsEliminate attrition6.00% to 5.10%Double attrition
Year 1 NOR Lost to Attrition
$877.2K
Annual NOR Recovered
$154.8K
Current ending NOR
$17.4M
Scenario ending NOR
$17.5M
Scenario takeaway
Reducing attrition from 6.00% to 5.10% increases net operating revenue by $154,800.
Current Revenue Path
Beginning NOR plus new revenue, minus current attrition.
Beginning NOR$17.2M
New customers+$1.2M
Attrition-$1M
Ending NOR$17.4M
Scenario Revenue Path
The same acquisition path under the adjusted attrition rate.
Beginning NOR$17.2M
New customers+$1.2M
Scenario attrition-$877.2K
Scenario ending NOR$17.5M
Quick Comparison
| Metric | Current | Scenario |
|---|---|---|
| Attrition rate | 6.00% | 5.10% |
| Ending customers | 25,250 | 25,475 |
| Ending deposits | $505M | $509.5M |
| Ending annual NOR | $17,372,000 | $17,526,800 |